This is good to read because it is so simple that those who don't know much about email etiquette can learn and it's also a good refresher for those who are a little more well versed on the subject.
The rules about netiquette seem to be simple and common knowledge with such rules written as "do unto other as you would have them do unto you," but if everyone followed them things like this wouldn't need to be written. You can never be too careful and I think this is a good reference book/article for the future for me. There are plenty of bad examples out there of how these rules have been broken, and it looks bad for the person, or even the company they represent.
I especially liked the part how it mentioned that the net is its own culture and if you do or say something wrong it can easily offend someone.
Sources:http://www.albion.com/netiquette/corerules.html
http://www.emailreplies.com/
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